Return And Refund Policy

At Pharma-Chemical, customer satisfaction is our top priority. We strive to ensure that all products, including Caluanie Muelear Oxidize, meet the highest standards of quality. If you are not completely satisfied with your purchase, this policy outlines the terms under which returns and refunds may be processed.

1. Eligibility for Returns

Products may be eligible for return under the following conditions:

• The product is defective or damaged upon delivery.
• You received the wrong product.
• The product is unused, unopened, and in its original packaging.

Note: Due to the nature of chemical products, we cannot accept returns for opened or used items unless the product was defective upon receipt.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Notify us within 7 days of receiving your order by emailing [Insert Email Address] or calling [Insert Phone Number]. Provide your order number, proof of purchase, and details of the issue.
2. Approval: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions for shipping the item back to us.
3. Ship the Item: Pack the product securely and include the RA number in the package. The customer is responsible for return shipping costs unless the product was defective or incorrect.

3. Refund Policy

Refunds will be processed under the following conditions:

• Approved Returns: Once we receive and inspect the returned product, we will notify you of the refund approval status.
• Refund Method: Approved refunds will be issued to the original payment method within 7-14 business days.

Non-Refundable Situations:

• Products not meeting the return eligibility criteria.
• Items returned without prior authorization.
• Shipping fees (unless the product was defective or incorrectly delivered).

4. Damaged or Defective Products

If your product arrives damaged or defective:

1. Contact us immediately (within 48 hours of delivery) with photos of the damage and your order details.
2. We will arrange for a replacement or issue a full refund, including shipping costs, based on your preference.

5. Cancellation Policy

Orders may be canceled prior to shipment. If the order has already been shipped, the return process outlined above will apply.

6. Contact Us

If you have any questions about our Return and Refund Policy, or to initiate a return, please contact us:

• Email: info@pharma-chemical.com
• WhatsApp Number: +1 (424) 242-5629
• Address: Los Angeles, USA

Pharma-Chemical is committed to resolving any issues quickly and fairly. Thank you for trusting us as your reliable supplier of high-quality products.